The store creates the order
The order contains the recipient, address, amounts, and required delivery information.
How it works
One parcel. One record. Clear responsibility.
Every delivery starts with an order created by the store and ends with a confirmed outcome.
- 01Order
- 02Pickup
- 03Transit
- 04Delivered
The process
Four stages that keep every party on the same record.
Statuses follow real operational events, while the full order history stays in one place.
The courier accepts the parcel
The QR code confirms the right parcel and starts its operational movement.
Status follows the real event
Transit, postponement, and other changes are recorded in the order history.
The outcome is confirmed
Final status and time close the delivery and remain available for reporting.
Important changes remain visible
Partners receive operational notifications in a shared inbox.
Performance is measured from facts
Reports use orders, status history, amounts, and completion times.
IdentificationQR code
HistoryStatus timeline
OutcomeConfirmed delivery
FAQ
About the workflow
Exact conditions are confirmed for each business during application review.
How does the QR code connect to an order?
Every parcel carries a printed QR label whose short code is also the order number. When the store creates the delivery it links that code to the digital record, so the physical parcel and its history stop being two separate things. At pickup the courier scans the code and immediately sees the address, the recipient's number, the parcel weight, and any amount to collect. That is what keeps parcels from being mixed up and removes the verbal check at handoff.
What happens if delivery is postponed?
A postponement is recorded as its own status, not as a failed delivery. The order timeline keeps a note of when the delivery was postponed and why, and a new attempt is then scheduled. The store receives a notification and can contact the customer directly if it wants to. Because the history is never overwritten, analytics can show how many attempts an order actually needed, which is usually the more useful number.
When does a parcel go out on a route?
Orders created before 13:00 join that day's route and reach the recipient the same day. The cutoff is agreed individually with each partner and can shift to match how a store works. An order created after the agreed time is scheduled for the next working day, and it moves through the same status timeline as any other, so the wait is visible rather than assumed.
Where does the store see the result?
The outcome is available in both the partner web workspace and the mobile app. The order list shows the current status of every parcel, and an individual order page shows its full timeline with timestamps. The analytics section totals completed and active orders, breaks them down by district, and reports delivery times and money flow. The same data can be exported if the store needs it inside its own accounting.